The Art of Caring

Bedside manner is one of the most important factors contributing to a positive resident experience. When caregivers are more engaged with their residents and demonstrate strong empathy through active listening and developing a positive relationship, they may better understand what the residents needs are and how to meet them.


Always make eye contact as eye contact shows trust and builds a connection

A good bedside manner requires more than just natural ability, it requires applying learned skills that put residents at ease and promote a trusting relationship

Don’t let distractions draw your attention and care away from your resident, stay focused and attentive

Residents have the right to their own decisions, maintaining a level of professionalism matters; it isn’t our place to judge

Body language has a huge impact on your bedside manner, staying connected, eye contact, listening

Treat the resident as though you were in their shoes, be courteous and polite, show empathy

Let the resident feel they are heard, allow them to explain their feelings and ask questions... listen

Know the resident’s name when you enter their room, ask them if they prefer a nickname and address them by name during conversation

Listening rather than interrupting shows care, interruptions may cause the resident to lose the moment and stop sharing

Be honest, residents look to receive honest opinions and information

Speak with kindness, compassion and understanding to establish a positive environment for residents

Communicate, engage, educate, and explain necessary medical information

Pay attention to the resident so they feel that their needs are important and will be met

Follow us!

Showing respect for the patient and their humanity, making the resident feel valued and respected are key to a good bedside manner.